Refund policy

In this document, the terms referred to as “you, your, user, customer, client, they, their” are addressing the clients. Whereas the terms “we, us, our” are referred to Tanveer Collection.

Tanveer Collection the objective is to make shopping convenient and easier. We provide our customers with practically accessible payment options to improve their online shopping experience.

Upon dealing with HiShopz, you acknowledge that you have read, understood, and agreed to our return and refund policy.

Note that only unused and unworn products with tags, original packing, and purchase receipts are eligible for return or refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only exchange damaged or defective orders. Customers need to contact us for order exchange if they receive a wrong or faulty package. We make sure that your order is replaced as soon as possible. We only accept exchange requests if the complaint is valid. “Change of mind” will not justify your order exchange request. Also, customers need to return the faulty package to us for order replacement so our QA (Quality Assurance) team can access it thoroughly.

Products can only be exchanged within 7 Working days from the date of delivery.

Refunds

Upon receiving your complaint, our team will investigate the issue altogether.

Note that a refund will be processed only after you return the defective product to us. We will also inspect your returned items and inform you if the refund is applicable or not. If our team finds defectiveness in the product, we will accept your refund request and refund order payment.

Products can only be refunded within 7 Working days from the date of delivery.

If more than 15 business days have passed since we approved your return, please contact us at tanveercollection69@gmail.com