TWK-004

Shipping policy

We, at, Tanveer Collection ensure the fastest delivery with safe packaging and secure transportation. Tanveer Collection offers "Free Delivery" all over Pakistan. Customers can pay for our “cash on delivery” services. For COD orders, the package will be handed over to clients once they pay cash to the delivery team. In the case of COD orders, customers can inspect their orders right after receiving them to ensure order accuracy and condition. If the customer has an issue with the received order, If customers find an issue or fault in the received order after the delivery team has left their location, they can contact Tanveer Collection from their website’s “Contact Us” page. Without any valid complaint or issue, products will not be returned or refunded. Once the order is placed, we send a confirmation email to our clients to confirm their order placement. The email contains the Order Number and Order Tracking ID so customers can track their orders. Before order dispatching, our customer representative shall contact clients to verify their orders. All the clients are advised to provide a valid contact number and delivery address to avoid order setbacks. Unconfirmed orders may get delayed or canceled. Tanveer Collection will not be accountable for such a context. Processing and shipping will be delayed on weekends and Pakistan's official national holidays, such as Independence Day and Eid. It is your responsibility to make certain that someone is accessible to accept your order; otherwise, we may have to return it to you. The delivery days are from Monday to Saturday(no delivery on Sunday). Shipping times vary depending on your shipping destination. Most orders ship within 1-3 business days. When the holiday shopping season is in full swing, delivery can take up to 5-7 business days. If you are a new customer, a Customer Service Representative will phone, text, or use WhatsApp to confirm your order. Your order will be delivered to you in a safe and timely manner.